Short answer: No.

Refunded, returned or exchanged purchases do not qualify for Drop points.

Common reasons why a purchase won't qualify for points:

👉​ The purchase was fully refunded
👉​ The purchase had a partial refund, which we've adjusted points for
👉​ The purchase was exchanged, which processed a new transaction outside of the Drop app
👉​ The subscription was cancelled before the required time
👉​ The reservation was cancelled or unattended

Occasionally, merchants encounter shipping issues and process a reshipment of the product. If you happen to experience this, get in touch with Customer Support.

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Still need help? Reach out to Customer Support:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created