Short Answer: It may be because you didn't qualify or meet the survey audience.
Surveys are specially selected and surfaced to you based on the survey profile you completed (where you entered details about yourself). Our survey partners use this information to curate a collection of surveys from which you can earn up to a certain amount of points after completion.
Earned partial points?
Partial points - typically 17 points - can be earned when you finish a survey and only meet some of the criteria of the survey audience. You should see a confirmation of this appear once the survey ends.
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Click My Drop in the app (bottom right)
Click the Menu in the top left corner → click Help
You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created