About Drop
- How secure is Drop?
- What is Drop?
- Is Drop PCI compliant? How does that affect me?
- Who can join Drop?
- What information does Drop collect about me?
- How does Drop use my information?
Your Drop Account
- Basic App Troubleshooting
- How do I update my profile information?
- How do I change my phone number?
- How do I change my Drop account password?
- Are Drop accounts accessible on a computer?
- How do I delete my account?
Referrals
Missing Points
- I don't see points - when will points post?
- Do returned/exchanged items earn points?
- What does “Points Adjustment” mean?
- I made a purchase but didn't add the offer to my account until after, can I still earn points?
- Why am I being asked for additional details about a purchase?
- Why am I missing a Supercharge?
Linking a Card to Drop
- How do I link a card?
- How do I unlink a card?
- How does Drop link my bank credentials?
- What are the benefits of linking a card?
- Can I link more than one bank card?
- I can't find my bank in the app, can I still link my card?
Troubleshooting your Linked Card
- Troubleshooting Your Linked Card
- Checking to see which accounts you have active through your Linked Card
- My Linked Card Keeps Unlinking -- Multi-Factor Authentication Issue
- Why is my bank experiencing connectivity issues?
- Why does my card unlink?
- I can't link my account, what do these error messages mean?
PREMIUM EXPERIENCE
DROP SPIN
Drop Browser Extension
Earning Points: Offers to Shop
- What are one-time offers?
- Is there a spending requirement for offers?
- If I didn’t shop through the offer link, am I still eligible for points?
- Can I apply a promo code to my in-app purchase?
- Can I earn points for purchases before joining Drop?
- What does a "Boosted" offer mean?
Earning Points: Surveys and Games
Redeeming Points
- How can I find my gift cards in the app?
- What can I redeem my Drop points for?
- What is the Cryptocurrency reward?
- I withdrew my Crypto investment and I did not receive all of my points, what happened?
- Can I move my Crypto investment from Drop to my personal wallet?
- When will I receive my reward?