About Drop
Your Drop Account
Card-linking
- Why is my bank experiencing connectivity issues?
- How does Drop link my credentials and sync my transactions?
- Why is my card constantly unlinking?
- I can't link my account, what do these error messages mean?
- I've replaced my card, what do I do?
- My bank is experiencing a delay - what do I do?
Power Offers
- Can I earn points for purchases made before being a Drop member?
- Why am I missing a Supercharge?
- What is a backfill?
- Can I earn points on purchases before being a Drop member?
- Can I earn points from a sister store?
- How does Drop Supercharge work?
Earning Points
- If I didn't shop through the offer link, is my purchase still eligible for points?
- Can I earn points for a purchase before adding the offer?
- What are one-time offers?
- What are the benefits of earning points on Drop?
- What does “Points Adjustment” mean?
- Pending Points
Referrals
In-App Offers
- Can I earn points if I miss a step in the offer?
- Is there a spending requirement for in-app offers?
- What are in-app offers?
- When do I receive the points?
- Where can I find these offers?
- Are these offers available to everyone?
Redeem Points
- How do I use my points on Drop?
- What rewards can I redeem my Drop points for?
- Can I use my points for rewards from brands other than those I earned from?
- Why do I need to verify my phone number to redeem?
- When will I receive my reward?
- What do I do if I can't find my reward in my email?
Drop for Chrome
- What is Drop for Chrome?
- Does Drop only Support Chrome?
- How do I install Drop for Chrome?
- How do I earn points on Drop for Chrome?
- Why are my points displaying an estimate?
- How do I know if Drop for Chrome is working?