Missing Points
- I don't see points - when will points post?
- Do returned/exchanged items earn points?
- What does “Points Adjustment” mean?
- I made a purchase but didn't add the offer to my account until after, can I still earn points?
- Why am I being asked for additional details about a purchase?
- Why am I missing a Supercharge?
Linking a Card to Drop
- What does it mean to upgrade my connection?
- What are the benefits of linking a card?
- How do I link a card?
- How do I unlink a card?
- How does Drop link my bank credentials?
- How do I see all the cards I've linked to Drop?
Troubleshooting your Linked Card
- Why is my bank experiencing connectivity issues?
- Why does my card unlink?
- I can't link my account, what do these error messages mean?
- I've replaced my card, what do I do?
- Why isn't my bank appearing when I search for it?
- Why isn't my bank supported anymore?
Earning Points: Offers to Shop
- Why were Power Offers removed? Introducing Flash Deals
- What are Flash Deals?
- How do I get a Flash Deal?
- What are the benefits of earning points on Drop?
- What are one-time offers?
- Is there a spending requirement for offers?
Earning Points: Surveys and Games
Referrals
Redeeming Points
- #DropCOVID FAQs
- What is #DropCovid and how does it work?
- Why do rewards start at $25?
- What rewards can I redeem my Drop points for?
- When will I receive my reward?
- Can I use my points for rewards from brands other than those I earned from?
About Drop
- How secure is Drop?
- What is Drop?
- Is Drop PCI compliant? How does that affect me?
- Who can join Drop?
- What information does Drop collect about me?
- How does Drop use my information?
Your Drop Account
- Basic App Troubleshooting
- How do I update my profile information?
- How do I change my phone number?
- How do I change my Drop account password?
- Are Drop accounts accessible on a computer?
- How do I delete my account?