What if I don't know my online banking credentials or answers to my security questions?

Get in touch with your bank! They have full visibility to this information.

But we get it - remembering usernames and passwords can be difficult, especially when you have so many. 

If you have to change your online banking credentials after contacting your bank, please use your new credentials to link the account.


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made