What does it mean to upgrade my connection?

You have likely received an email or see a notification in-app prompting you to upgrade your connection for a linked card. 

Why did this happen? 

We're switching from a third party provider & partnering directly with your bank to link your card on Drop. 

Why should you upgrade? 

👉​Once you upgrade, your card will be on a more stable connection, reducing the need to relink regularly.
👉You’ll see Drop as a third-party app on your online banking website and can specify what Drop can and can’t access. You can remove access at any time through your bank portal.
👉You'll earn points from card linked offers faster than before because we’ll receive transactions much sooner. 


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made