How do I change my Drop account password?

To change your account password when you're in the Drop app, tap:

  • My Drop
  • Click the gear in the top-left --> Password

If you're logged out of the Drop app and need to reset your password, tap:

  • Sign in
  • ​Can't sign in? Reset password
  • Enter the email you used for your Drop account

Following these steps, you'll receive an email with instructions on how to proceed. Be sure to check your Junk/Spam folders in case the email doesn't appear in your main inbox. 


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made