To do this, you will need to have turned on 2-Factor Authentication (2FA). This is to ensure that you, the Drop account holder, is the one making the changes.
Turn on 2-Factor Authentication (2FA)
👤 Profile (top left)
⏬ Scroll down to "Phone number"
📲 Enter in your mobile number, it must be a number that can receive texts
🔢 Enter in the verification code sent via text
Unlink a card
👤 Profile (top left)
💳 Linked Cards
🏦 Choose your bank
⏩ Unlink
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Need more help? You can always speak to our Customer Support team:
- Click My Drop in the app
- Click the gear in the top right corner —> click Help
- You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made