How do I unlink a card?

To do this, you will need to have turned on 2-Factor Authentication (2FA). This is to ensure that you, the Drop account holder, is the one making the changes.  

Turn on 2-Factor Authentication (2FA)
👤​  Profile (top left)
​⏬  Scroll down to "Phone number"
📲​  Enter in your mobile number, it must be a number that can receive texts
🔢​  Enter in the verification code sent via text

Unlink a card
👤​  Profile (top left)
💳​  Linked Cards
🏦​  Choose your bank
⏩​  Unlink 


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made