What do I do if I don't receive my reward?

If you don't see it appear in your Drop app or email inbox within 3 business days, please connect with our Customer Success team. Here's how: 

πŸ‘€β€‹ Profile (top left)
⏬​ Scroll down to "Get Help"
πŸ‘‹β€‹ Say hello to Drop's Support Concierge 

Follow the prompts: 

  • "I didn't receive my gift card" 
  • "it's past 3 days" 
  • "Tap here to submit a ticket" 


Relevant Articles:
When will I receive my reward?