How secure is Drop?

Security matters to us here at Drop - our platform is designed to protect your data. 

Here's some practices we have in place to ensure this: 

  1. Securely encrypted​
    Your bank login credentials are never stored on Drop's servers.
  2. Industry-leading security​
    We use Transport Layer Security (TLS) to ensure that your data is securely transmitted to Drop and is not susceptible to interception.
  3. We’re transparent​
    If you have any questions or concerns about security, reach out to us at Support. Our dedicated and friendly support team is here to assist you.

Common Questions Related to Security: 

  • Why does Drop need my financial information
    👉We track your transactional data to reward you with points seamlessly, so you don't have to carry extra cards or open new apps.
  • What information does Drop see from my linked account
    👉Drop only sees your transaction data. We never see your account balance or any other personal information linked to your account.
  • How are you able to access my transaction data without storing my account credentials
    👉To access your transaction data, our system transforms your credentials into a key that is meaningless out of context, even to us. No one will be able to tell from our system which account is yours once linked.
  • Does Drop see my account balances
    👉No, we only see your transaction-level data.

All information above can be found here


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made