We currently do not support joint banking accounts across multiple member accounts.
Only one account holder can successfully link and earn points from purchases made on this account. Unfortunately, our platform cannot support both accounts if the secondary cardholder links it to their Drop account as well.
Our system will prevent both accounts from redeeming points until this is cleared up. To do that, one of you will need to toggle off the joint account(s).
Here's how:
Step 1: Check which accounts are joint.
👤 Profile (top right)
💳 Linked Cards
🏦 Select the bank you both use
👀 Compare which accounts you both have toggled on
Step 2: Once those accounts are identified, one of you toggles it off.
👉 Toggle ON: Green
👉 Toggle OFF: Grey
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Need help? Get in touch with Customer Support.
- Click My Drop in the app
- Click the gear in the top right corner —> click Help
- You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made