We currently do not support joint banking accounts across multiple member accounts.
Only one account holder can successfully link and earn points from purchases made on this account. Unfortunately, our platform cannot support both accounts if the secondary cardholder links it to their Drop account as well.
Our system will prevent both accounts from redeeming points until this is cleared up. To do that, one of you will need to toggle off the joint account(s).
Step 1: Check which accounts are joint.
👤 Profile (top right)
💳 Linked Cards
🏦 Select the bank you both use
👀 Compare which accounts you both have toggled on
Step 2: Once those accounts are identified, one of you toggles it off.
👉 Toggle ON: Green
👉 Toggle OFF: Grey
Need help? Get in touch with Customer Support.
👤 Profile (top left)
⏬ Scroll down to "Get Help"
👋 Say hello to Drop's Support Concierge
▶ Follow the prompts