How do I change my phone number?

To submit a ticket to change your phone number:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot
  • Once in the Chatbot, please select the following steps:
  • Make Changes to my Account > Get help with my phone number > I need to update my phone number

Doing this should allow you to input a request that will be sent over to one of our agents, who will then update your phone number as soon as possible.