How do I contact Customer Support?

We love hearing from our members! To contact the Customer Support team, you can submit a ticket by tapping: Profile (top-left) > Support, and choose a topic that best represents the issue you’re experiencing.

You’ll know your ticket was successfully submitted when you receive a confirmation email from Drop.

Depending on the issue you report, you may also receive a second email asking for more information. In those cases we won’t be able to help until you’ve told us a little more, so please be sure to double check the status of your ticket so we can get your issue sorted ASAP.