How do I contact Customer Support?

Missing points? Need some clarity on an offer? Drop us a line - we're here to help! 

To contact support through the app for fastest response and service: 

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot which will collect information about your questions to ensure we can help you quickly and seamlessly!

If you are contacting us about an offer:

  • Please send over your receipt as an attachment - it has all the details we need to help asap!
  • Please do not send details from your banking records

If you're unable to access your app, contact Support through email: 


Attaching along with details such as screenshots of an issue you're facing helps speed up this process!