Missing points? Need some clarity on an offer? Drop us a line - we're here to help!
To contact support through the app for fastest response and service:
- Click My Drop in the app
- Click the gear in the top right corner —> click Help
- You’ll be directed to our Chatbot which will collect information about your questions to ensure we can help you quickly and seamlessly!
If you are contacting us about an offer:
- Please send over your receipt as an attachment - it has all the details we need to help asap!
- Please do not send details from your banking records
If you're unable to access your app, contact Support through email:
Attaching along with details such as screenshots of an issue you're facing helps speed up this process!