Do returned/exchanged items earn points?

When you make a return or exchange, the transaction is reprocessed by the brand you’re buying from. What that means for Drop is that unfortunately for our partners, the transaction is now registered as having come through a different way (no longer affiliated with Drop). It’s for that reason that returns/exchanges will not earn points, because from a partner perspective, the link between you, Drop, and the end brand has been severed.