Why am I missing a Supercharge?

What is a Supercharge? 

Supercharge are the following Drop games πŸ‘‡β€‹ 

πŸ€β€‹ Hoops: play daily to earn points! 
πŸβ€‹ Snake: unlocks after you've shopped 5 times on an offer. 
πŸŽ‘β€‹ Drop Spin: spin every Tuesday for a chance to win points or a bonus! 

What do I do if I'm missing points or game credits for a Supercharge? 

Get in touch with Customer Support. Here's how: 

πŸ‘€β€‹ Profile (top left)
⏬​ Scroll down to "Get Help"
πŸ‘‹β€‹ Say hello to Drop's Support Concierge
▢​ Follow the prompts