Short Answer: Customer Support doesn't have access to your order/signup information. This is to protect your privacy and security.
Common reasons why you may be asked for additional details about your purchase:
1. Confirm the date and time of purchase 🕐
Point rates can vary depending on the date - sometimes there will be a boost to the offer! To ensure we're awarding you the correct amount of points, we may request screenshots and/or invoices to verify the date.
2. To verify the steps of the offer were fulfilled ✅
Each offer has a set of instructions or terms & conditions. We may request screenshots and/or invoices to ensure each of these steps had not been missed.
3. To confirm the subtotal of your order 🔢
For non-card-linked offers, Drop points are awarded on the subtotal. Taxes, fees or any discounted dollar amount cannot earn points. We may request screenshots and/or invoices to verify the full cost breakdown.
This process is put in place because we want to ensure that our members are awarded correctly - we know you worked hard to earn those points! 💯
Got more questions? Reach out to Customer Support. Here's how:
⏬ Scroll down to "Get Help"
👋 Say hello to Drop's Support Concierge
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