Why am I being asked for additional details about a purchase?

Short Answer: Customer Support doesn't have access to your order/signup information. This is to protect your privacy and security. 

Common reasons why you may be asked for additional details about your purchase:

1. Confirm the date and time of purchase πŸ•β€‹ 

Point rates can vary depending on the date - sometimes there will be a boost to the offer! To ensure we're awarding you the correct amount of points, we may request screenshots and/or invoices to verify the date. 

2. To verify the steps of the offer were fulfilled βœ…β€‹ 

Each offer has a set of instructions or terms & conditions. We may request screenshots and/or invoices to ensure each of these steps had not been missed. 

3. To confirm the subtotal of your order πŸ”’β€‹ 

For non-card-linked offers, Drop points are awarded on the subtotal. Taxes, fees or any discounted dollar amount cannot earn points. We may request screenshots and/or invoices to verify the full cost breakdown. 

This process is put in place because we want to ensure that our members are awarded correctly - we know you worked hard to earn those points! πŸ’―

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Got more questions? Reach out to Customer Support. Here's how:
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⏬​ Scroll down to "Get Help"
πŸ‘‹β€‹ Say hello to Drop's Support Concierge
▢​ Follow the prompts