What does “Points Adjustment” mean?

A Points Adjustment is an automated correction process within our backend system where points can be added or removed for factors such as: returns, exchanges, or currency conversions.

This process aims to correct points that were previously applied, by adding or subtracting points to match what our partners have deemed as eligible. ​ 

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Notes: 

👉​ To see if adjustments had been made, scroll through your Points tab (top right, purple button)
     ▶​ ​ A negative amount indicates points had been subtracted from your balance (i.e.: -500 pts)
     ▶​ A positive amount indicates points had been added to your balance (i.e.: 500 pts)