A Points Adjustment is an automated correction process within our backend system where points can be added or removed for factors such as: returns, exchanges, or currency conversions.
This process aims to correct points that were previously applied, by adding or subtracting points to match what our partners have deemed as eligible. ✔
👉 To see if adjustments had been made, scroll through your Points tab (top right, purple button)
▶ A negative amount indicates points had been subtracted from your balance (i.e.: -500 pts)
▶ A positive amount indicates points had been added to your balance (i.e.: 500 pts)