I don't see points - when will points post?

Each offer has a unique Point Delivery banner, where it will indicate how many days until points are delivered to your account. 📬

Head over to the offer page! Using Sephora as an example, here's what you should see: 

Image_from_iOS__1_.jpg     Image_from_iOS__2_.jpg

Once Pending points appear, they'll show up in your Points menu at the very top. Here's how to see this: 

  • Points menu (top right, yellow button)
  • Tap on the transaction you're waiting for points on
  • Status will show whether your purchase is still being verified and when you can expect points to post

It should look something like this ⬇️


If the full Point Delivery timeframe has elapsed, and you still don't see pending points or your points are stuck in pending, contact Customer Support - they'll be able to investigate for you. 

  • Click My Drop in the app

  • Click the gear in the top right corner —> click Help

  • You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made