Each offer has a unique Point Delivery banner, where it will indicate how many days until points are delivered to your account. 📬
Head over to the offer page! Using Sephora as an example, here's what you should see:
Once Pending points appear, they'll show up in your Points menu at the very top. Here's how to see this:
- Points menu (top right, yellow button)
- Tap on the transaction you're waiting for points on
- Status will show whether your purchase is still being verified and when you can expect points to post
It should look something like this ⬇️
If the full Point Delivery timeframe has elapsed, and you still don't see pending points or your points are stuck in pending, contact Customer Support - they'll be able to investigate for you.
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Click My Drop in the app
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Click the gear in the top right corner —> click Help
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You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made