Short Answer: Refunded, returned or exchanged purchases do not qualify for Drop points.
Common reasons why a purchase won't qualify for points:
👉 The purchase was fully refunded
👉 The purchase had a partial refund, which we've adjusted points for
👉 The purchase was exchanged, which processed a new transaction outside of the Drop app
👉 The subscription was canceled before the required time
👉 The reservation was canceled or unattended
Exchanged purchases are essentially seen as a return of the initial purchase and initiation of a new transaction. As a result, the purchase is considered ineligible by our partners because the exchange is seen as a new transaction made outside of the Drop app.
Occasionally, merchants encounter shipping issues and process a reshipment of the product. If you happened to experience this, get in touch with Customer Support:
👤 Profile (top left)
⏬ Scroll down to "Get Help"
👋 Say hello to Drop's Support Concierge
▶ Follow the prompts