Do returned/exchanged items earn points?

Short Answer:Refunded, returned or exchanged purchases do not qualify for Drop points. 

Common reasons why a purchase won't qualify for points:

👉​ The purchase was fully refunded
👉​ The purchase had a partial refund, which we've adjusted points for
👉​ The purchase was exchanged, which processed a new transaction outside of the Drop app
👉​ The subscription was canceled before the required time
👉​ The reservation was canceled or unattended

Exchanged purchases are essentially seen as a return of the initial purchase and initiation of a new transaction. As a result, the purchase is considered ineligible by our partners because the exchange is seen as a new transaction made outside of the Drop app. 

Occasionally, merchants encounter shipping issues and process a reshipment of the product. If you happened to experience this, get in touch with Customer Support: 

👤​ Profile (top left)
​ Scroll down to "Get Help"
👋 Say hello to Drop's Support Concierge
​ Follow the prompts​