Do returned/exchanged items earn points?

Refunded, returned or exchanged purchases do not qualify for Drop points. 

Common reasons why a purchase won't qualify for points:

👉​ The purchase was fully refunded
👉​ The purchase had a partial refund, which we've adjusted points for
👉​ The purchase was exchanged, which processed a new transaction outside of the Drop app
👉​ The subscription was canceled before the required time
👉​ The reservation was canceled or unattended

Occasionally, merchants encounter shipping issues and process a reshipment of the product. If you happened to experience this, get in touch with Customer Support: 


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made