Why does my gift card have a $0 balance?

Short Answer: This usually happens when Drop members have redeemed the same brand's gift card in the past and opened an older gift card.

If you have a favourite reward and redeem for this reward frequently, you are most likely opening an email for a reward redeemed beforehand, hence a $0.00 balance. 

Please double-check the date and your inbox for another reward email before contacting Customer Support. There may be another reward email waiting for you in your inbox! βœ…

Note:

πŸ‘‰ When you redeem a reward, the funds included in the gift card are reflective of the amount of points you redeemed. For example, 25,000 points are equal to a $25 gift card. 

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