Why does my gift card have a $0 balance?

If you have a favourite reward and redeem for this reward frequently, you are most likely opening an email for a reward redeemed beforehand, hence a $0.00 balance. 

Please double-check the date and your inbox for another reward email before contacting Customer Support. Otherwise, they'll be happy to resend your reward.


👉 When you redeem a reward, the funds included in the gift card are reflective of the amount of points you redeemed. For example, 25,000 points are equal to a $25 gift card. 


Still need help? Reach out to Customer Support: 

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made