Why does my gift card have a $0 balance?

If you have a favourite reward and redeem for this reward frequently, you are most likely opening an email for a reward redeemed beforehand, hence a $0.00 balance. 

Please double-check the date and your inbox for another reward email before contacting Customer Support. Otherwise, they'll be happy to resend your reward.


πŸ‘‰ When you redeem a reward, the funds included in the gift card are reflective of the amount of points you redeemed. For example, 25,000 points are equal to a $25 gift card. 


Still need help? Reach out to Customer Support: 

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⏬​  Scroll down to Get Help
πŸ‘‹β€‹  Say hello to Drop's Support Concierge
⏩​  Follow the prompts