Why does my gift card have a $0 balance?

Short Answer: This usually happens when Drop members have redeemed the same brand's gift card in the past and opened an older gift card.

If you have a favourite reward and redeem for this reward frequently, you are most likely opening an email for a reward redeemed beforehand, hence a $0.00 balance. 

Please double-check the date and your inbox for another reward email before contacting Customer Support. There may be another reward email waiting for you in your inbox! βœ…


πŸ‘‰ When you redeem a reward, the funds included in the gift card are reflective of the amount of points you redeemed. For example, 25,000 points are equal to a $25 gift card. 


Still need help? Reach out to Customer Support: 

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