Short Answer: This usually happens when Drop members have redeemed the same brand's gift card in the past and opened an older gift card.
If you have a favourite reward and redeem for this reward frequently, you are most likely opening an email for a reward redeemed beforehand, hence a $0.00 balance.
Please double-check the date and your inbox for another reward email before contacting Customer Support. There may be another reward email waiting for you in your inbox! ✅
👉 When you redeem a reward, the funds included in the gift card are reflective of the amount of points you redeemed. For example, 25,000 points are equal to a $25 gift card.
Still need help? Reach out to Customer Support:
⏬ Scroll down to Get Help
👋 Say hello to Drop's Support Concierge
⏩ Follow the prompts