Why do I need to verify my phone number to redeem?

For security purposes, we require two-factor authentication when redeeming for gift cards, so that your hard-earned points aren't redeemed by someone other than yourself.


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made