Why is my bank experiencing connectivity issues?

We know connectivity issues can get frustrating - here's some common reasons why it happens: 

1. There are ongoing improvements to your bank's online banking website. 

This requires Plaid and Finicity to build support for these new features. Improvements are usually resolved within a matter of days, but if the connectivity issues persist, there may be a larger issue at hand. 

2. There are changes to your banks' internal systems preventing third-party providers like Plaid and Finicity from syncing your accounts successfully.

Banks may undergo changes to their internal systems which temporarily block Finicity or Plaid from syncing transactions. 

3. Multi-factor Authentication (MFA) 

If you're constantly being asked to relink your card, it may be that your bank utilizes security questions as a form of MFA which expires after a session. A session will typically end after exiting the app, which may prompt you to repeat this process again. 


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made