I'm having trouble linking my credentials, can Customer Support link my account for me?

Short answer: No, we cannot. 

Though we'd like to do what's in our power to help members, our team doesn't have the capability to link any member's account for any reason.

When a member links their online banking credentials to Drop, they link directly to our providers - Plaid or Finicity - who have a commitment to empowering their customers to securely and safely access your financial data. 🧑‍💻