I'm having trouble linking my credentials, can Customer Support link my account for me?

Your security is always top of mind for our team, and with this promise, we’ve built our internal and external platform (the Drop app) to ensure the security of your account.

So the short answer is, no. Our team doesn't have the capability to link any member's account for any reason. When a member links their online banking credentials to Drop, they link directly to our providers, (Plaid or Finicity) who have a commitment to empowering their customers to securely and safely access your financial data.