Though we'd like to do what's in our power to help members, our team doesn't have the capability to link any member's account for any reason.
When a member links their online banking credentials to Drop, they link directly to our providers - Plaid or Finicity - who have a commitment to empowering their customers to securely and safely access your financial data.
Need more help? You can always speak to our Customer Support team:
- Click My Drop in the app
- Click the gear in the top right corner —> click Help
- You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made