I'm having trouble linking my credentials, can Customer Support link my account for me?

Though we'd like to do what's in our power to help members, our team doesn't have the capability to link any member's account for any reason.

When a member links their online banking credentials to Drop, they link directly to our providers - Plaid or Finicity - who have a commitment to empowering their customers to securely and safely access your financial data.


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made