My bank is experiencing a delay - what do I do?

When you receive this message in the Drop app, it means that our providers are aware of the issue and are working to resolve it immediately. Unfortunately, we're unable to provide an exact time and date for these issues to be resolved.

Once fixed, you will be asked to re-verify your login credentials. Make sure to keep an eye out for prompts to do this. 


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made