I can't link my account, what do these error messages mean?

Common Card Linking Error Messages

1. Invalid Credentials

This error most often appears when:
πŸ‘‰β€‹ A space was entered after your card number/username
πŸ‘‰β€‹ There are current connectivity delays with your bank
πŸ‘‰β€‹ Your card has been replaced*
πŸ‘‰β€‹ The information you're entering doesn't match your current online banking credentials
πŸ‘‰β€‹ Recent changes were made to your login for online banking that are not supported by our service provider

*If your card was replaced:
▢​ Fully remove your credential - Profile > 'Linked Cards' > 'Unlink Card'
▢​ Add the credential back up - Profile > 'Link a Card'

2. Try connecting a different account

This error most often appears when:
πŸ‘‰β€‹ Our API providers are experiencing a temporary network delay with your bank.
πŸ‘‰β€‹ Once the issue is resolved you'll be able to link the account with no problems. Try giving it ago in a few days! 

3. Not authorized for online use

This error most often appears when:
πŸ‘‰β€‹ There is a notice waiting for your response in your online banking portal.
πŸ‘‰β€‹ This could be security verification questions, dismiss new service agreements or promotions. πŸ‘‰β€‹ Once you clear these out, you should be able to link your card to Drop! 

4. "There is an issue." or Invalid

This error most often appears when:
πŸ‘‰β€‹This is usually a result of prolonged inactivity. You will need to completely unlink & relink these credentials again. 

Here's how: 

How do I unlink a card?

How do I link a card? 


Still need help? Reach out to Customer Support: 

πŸ‘€β€‹ ​ Profile
⏬​  Scroll down to Get Help
πŸ‘‹β€‹  Say hello to Drop's Support Concierge
⏩​  Follow the prompts