Why does my card unlink?

If you see a prompt to re-verify your banking credentials, please do so to ensure that your cards are syncing properly for Drop to award on eligible card-linked offers.

Here's some common reasons why unlinking happens:

👉When logging into your bank, it may ask you a security question. These will typically expire after a session, often when you exit the Drop app. When sessions expire, this is what causes unlinking and prompts to relink.
👉Plaid or Finicity needs to update their integration to support your bank.
👉There may be a prompt on the bank's website that you have to respond to (i.e.: promotional advertisements).
👉Your cards have been replaced and are no longer up-to-date.


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made