Why does my card unlink?

Short Answer: Connectivity issues with your bank.

If you see a prompt to re-verify your banking credentials, please do so to ensure that your cards are syncing properly for Drop to award on eligible card-linked offers.

Here's some common reasons why unlinking happens:

👉When logging into your bank, it may ask you a security question. These will typically expire after a session, often when you exit the Drop app. When sessions expire, this is what causes unlinking and prompts to relink.
👉Plaid or Finicity needs to update their integration to support your bank.
👉There may be a prompt on the bank's website that you have to respond to (i.e.: promotional advertisements).
👉Your cards have been replaced and are no longer up-to-date.


If the issue persists, get in touch with Customer Support. Here's how: 

👤​ Profile (top left)
​ Scroll down to "Get Help"
👋​ Say hello to Drop's Support Concierge
​ Follow the prompts