Why does my card unlink?

Short Answer: Connectivity issues with your bank.

If you see a prompt to re-verify your banking credentials, please do so to ensure that your cards are syncing properly for Drop to award on eligible card-linked offers.

Here's some common reasons why unlinking happens:

πŸ‘‰When logging into your bank, it may ask you a security question. These will typically expire after a session, often when you exit the Drop app. When sessions expire, this is what causes unlinking and prompts to relink.
πŸ‘‰Plaid or Finicity needs to update their integration to support your bank.
πŸ‘‰There may be a prompt on the bank's website that you have to respond to (i.e.: promotional advertisements).
πŸ‘‰Your cards have been replaced and are no longer up-to-date.


If the issue persists, get in touch with Customer Support. Here's how: 

πŸ‘€β€‹ Profile (top left)
⏬​ Scroll down to "Get Help"
πŸ‘‹β€‹ Say hello to Drop's Support Concierge
▢​ Follow the prompts