Basic App Troubleshooting

Here are some basic troubleshooting measures that might just get your Drop app up & running again: 

1. Restart your Drop app

2. Restart your device

3. Check your WiFi connection

4. Check if your device is in power-saving/low battery mode.

5. Check the App Store or Google Play Store for an app update

We're constantly improving the app to provide a more seamless experience for our members. If you're encountering a few hiccups, check for an update on your designated app store.

For iOS users, you can follow this Apple article that'll walk you through how to locate an app update, and for Android users, you can follow this article.

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Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made