Here are some basic troubleshooting measures that often help clear up small problems members experience in the app from time-to-time:
1. Check the App Store or Google Play Store for an app update
2. Restart your Drop app
3. Restart your device
4. Check if your device is in power-saving/low battery mode.
5. Check your WiFi connection, and see if Drop performs better off of WiFi
We're constantly improving the app to provide a more seamless experience for our members. If you're encountering a few hiccups, check for an update on your designated app store.
Need more help? You can always speak to our Customer Support team:
- Click My Drop in the app
- Click the gear in the top right corner —> click Help
- You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made