Basic App Troubleshooting

Are you noticing some issues with how your Drop app is functioning? Here are some basic troubleshooting tips that can help resolve minor issues:

1. Restart your Drop app

If you're noticing your Drop app is lagging, doing a quick restart of the Drop app can normally resolve this. We find that this is one of the best things you can do to help the app function at the speed we expect. 

2. Check your WiFi connection

Interruptions to your WiFi connection can prevent certain screens in the Drop app from loading. We suggest toggling the Wifi switch off and on to help refresh this connection, getting you back to loading the offer with no problems!

3. Check the App Store or Google Play Store for an app update

We understand that not all smartphones have auto-updates turned on though running an older version of the Drop app can cause some experiential issues. One of the best things you can do when you're having some navigation issues on Drop is checking for an app update. More often than not, an app update can resolve most navigational issues in the app!

For iOS users, you can follow this Apple article that'll walk you through how to locate an app update, and for Android users, you can follow this article.

4. Check if IFA is toggled on (iOS only)

You're probably wondering what in the world is IFA?

IFA stands for Identifier for Advertisers, which can only be found in Apple iOS devices, such as the iPhone and iPad. You can find more information about this setting in this article published by Apple.

It was introduced in the release of iOS 6 to help personalize an iPhone user's experience so that you can be shared the most relevant and helpful information based on recent searches. 

So, how does this affect using Drop? 

The partners we work with use this technology so that offer completions made through Drop can be easily recognized. In turn, this helps us know that you made a qualifying purchase or account registration that qualifies for points. 

How can you verify your IFA settings:

1. From your iPhone home screen, navigate: Settings Image result for ios settings icon > Privacy Screen_Shot_2020-02-21_at_1.58.11_PM.png > Advertising

2. You'll want the Limit Ad Tracking option toggled off

5. Restart your phone

Imagine not turning off your computer for an extended period of time - it'll eventually run a little slower than you expect, right? Smartphones function very similarly, they're essentially mini-computers in our pockets. Try restarting your phone to refresh the operating system. It might just need a bit of a kick-start.


If none of these tips solve the issue you're experiencing, please share your experience with our Support team by submitting a ticket in-app! We're eager to make sure that your Drop experience is an awesome one.