Why didn't I get my Drop Spin bonus?

To earn your Drop Spin bonus for shopping, you must complete an offer/survey within 48 hours of completing your spin. Any offer/survey completed the same day prior to spinning will not be eligible for earning your bonus.

Your bonus will post with your points from a completed offer, subject to the pending periods of said offers.

Depending on which bonus you've earned (Offer Bonus or Survey Bonus), a reminder of how much time you have left will be present on all offers or surveys.


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made