I withdrew my Crypto investment and I did not receive all of my points, what happened?

As of April 2022, all withdrawals from a Cryptocurrency have a 5% transaction fee.

For example, if you withdraw 25,000 points you will pay 1,250 points.

This 5% withdrawal fee helps us maintain our service, and covers expenses from third-party partners so that we can keep helping our members earn and redeem.  


Need more help? You can always speak to our Customer Support team:

  • Click My Drop in the app
  • Click the gear in the top right corner —> click Help
  • You’ll be directed to our Chatbot —> follow its prompts, and a ticket will be made