If you have successfully linked your card but it keeps unlinking every few minutes, it's usually an MFA issue.
The purpose of MFA (also known as Two-Factor Authentication) is to ensure security for your account, though since our providers don't always have the built-in support for new security updates, here are some troubleshooting measures:
- Removing the MFA setting from your bank account temporarily to link the account to Drop
- Relinking your credentials every now and then, as MFA security questions rotate & can cause unlinking
- Wait until our providers build this support so you can link this account in the future
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Need more help? You can always speak to our Customer Support team:
- Click My Drop in the app
- Click the gear in the top right corner —> click Help
- You’ll be directed to our Chatbot — follow its prompts, and a ticket will be made