FAQ

About Drop

• What is Drop?
• Who can join Drop?

Your Drop Account

• How to update your profile information
• How to change your Drop account password
• Are Drop accounts accessible on a computer?
• How to delete your account

Card-linking

• Why is my bank experiencing connectivity issues?
• How does Drop link my credentials and sync my transactions?
• Why is my card constantly unlinking?
• I can't link my account, what do these error messages mean?
• I've replaced my card, what do I do?
• My bank is experiencing a delay - what do I do?
See all 20 articles

Earning Points

• Why am I being asked to reselect my Power offers?
• If I didn't shop through the offer link, is my purchase still eligible for points?
• Can I earn points for a purchase before adding the offer?
• What are one-time offers?
• What are the benefits of earning points on Drop?
• What are one-time offers?
See all 36 articles

Referrals

• Where do I enter my referral code?
• How do Drop referral codes work?
• Why can't I enter a referral code?
• How do Drop referral codes work?
• Why aren't my referral points posting?
• How do I share my referral code?

In-App Offers

• Can I earn points if I miss a step in the offer?
• Is there a spending requirement for in-app offers?
• What are in-app offers?
• When do I receive the points?
• Where can I find these offers?
• Are these offers available to everyone?
See all 10 articles

Redeem Points

• What do I do if I can't find my reward in my email?
• Why do I need to verify my phone number to redeem?
• What do I do if my gift card isn't being accepted?
• Why does my gift card have a $0 balance?
• How do I use my points on Drop?
• What rewards can I redeem my Drop points for?
See all 9 articles

Drop for Chrome

• What is Drop for Chrome?
• Does Drop only Support Chrome?
• How do I install Drop for Chrome?
• How do I earn points on Drop for Chrome?
• Why are my points displaying an estimate?
• How do I know if Drop for Chrome is working?
See all 8 articles

Changes to Your Rewards

• Why did my rewards change?
• Why can’t I redeem rewards under $30?
• How do I unlock rewards under $30?
• I shopped through the Drop app, why are my rewards under $30 still locked?

Security & Privacy

• How secure is Drop?
• Is Drop PCI compliant? How does that affect me?
• What information does Drop collect about me?
• How does Drop use my information?
• What is your Privacy Policy?