FAQ

About Drop

• How secure is Drop?
• What is Drop?
• Is Drop PCI compliant? How does that affect me?
• Who can join Drop?
• What information does Drop collect about me?
• How does Drop use my information?
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Your Drop Account

• Getting in touch with Support just got easier
• Basic App Troubleshooting
• How do I update my profile information?
• How do I change my phone number?
• How do I change my Drop account password?
• Are Drop accounts accessible on a computer?
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Referrals

• How do Drop referral codes work?
• Can I earn points for referring a friend?
• How do I share my referral code?
• Where do I enter my referral code?
• Why can't I enter a referral code?

Missing Points

• I don't see points - when will points post?
• Do returned/exchanged items earn points?
• What does “Points Adjustment” mean?
• I made a purchase but didn't add the offer to my account until after, can I still earn points?
• Why am I being asked for additional details about a purchase?
• Why am I missing a Supercharge?

Linking a Card to Drop

• How do I link a card?
• How do I unlink a card?
• How does Drop link my bank credentials?
• What are the benefits of linking a card?
• Can I link more than one bank card?
• I can't find my bank in the app, can I still link my card?
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Troubleshooting your Linked Card

• Why is my bank experiencing connectivity issues?
• Why does my card unlink?
• I can't link my account, what do these error messages mean?
• I've replaced my card, what do I do?
• I have a joint banking account - Will I earn points when the secondary card makes purchases?

PREMIUM EXPERIENCE

• What is Drop Premium?
• How do I get my monthly Premium points?
• I have Drop Premium, why can't I activate a specific Premium offer?

DROP SPIN

• What is Drop Spin?
• Why didn't I get my Drop Spin bonus?

Drop Browser Extension

• Why can't I find a certain offer on the Browser Extension?
• What is the Browser Extension?

Earning Points: Offers to Shop

• What are the benefits of earning points on Drop?
• What are one-time offers?
• Is there a spending requirement for offers?
• If I didn’t shop through the offer link, am I still eligible for points?
• Can I apply a promo code to my in-app purchase?
• Can I earn points for purchases before joining Drop?
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Earning Points: Surveys and Games

• How do I earn points from Surveys?
• Why didn't I earn points from a Survey?
• How do I earn points from Drop Games?
• When will I earn points for playing a Game?
• How does Drop Supercharge work?

Redeeming Points

• What can I redeem my Drop points for?
• What is the Cryptocurrency reward?
• I withdrew my Crypto investment and I did not receive all of my points, what happened?
• Can I move my Crypto investment from Drop to my personal wallet?
• When will I receive my reward?
• Can I use my points for rewards from brands other than those I earned from?
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COLLECTIBLES

• What is the Super Shopper collectible?
• What is the Games Master collectible?