FAQ

About Drop

• What is Drop?
• Who can join Drop?

Your Drop Account

• How do I update my profile information?
• How do I change my phone number?
• How do I change my Drop account password?
• Are Drop accounts accessible on a computer?
• How do I delete my account?

Card-linking

• Why is my bank experiencing connectivity issues?
• How does Drop link my credentials and sync my transactions?
• Why is my card constantly unlinking?
• I can't link my account, what do these error messages mean?
• I've replaced my card, what do I do?
• My bank is experiencing a delay - what do I do?
See all 20 articles

Power Offers

• Why did my Power offer point rate change?
• Why were Power offers replaced?
• Why does Drop offer 2 Power offers?
• Can I earn points for purchases made before being a Drop member?
• Why am I missing a Supercharge?
• What is a backfill?
See all 12 articles

Earning Points

• What are Challenges?
• How do I participate in Challenges?
• If I didn't shop through the offer link, is my purchase still eligible for points?
• What are one-time offers?
• What are the benefits of earning points on Drop?
• Do returned/exchanged items earn points?
See all 25 articles

Referrals

• How do Drop referral codes work?
• How do I share my referral code?
• Where do I enter my referral code?
• Why can't I enter a referral code?
• Why aren't my referral points posting?

In-App Offers

• Can I earn points if I miss a step in the offer?
• Is there a spending requirement for in-app offers?
• What are in-app offers?
• When do I receive the points?
• Where can I find these offers?
• Are these offers available to everyone?
See all 10 articles

Redeem Points

• How do I use my points on Drop?
• What rewards can I redeem my Drop points for?
• Can I use my points for rewards from brands other than those I earned from?
• Why do I need to verify my phone number to redeem?
• When will I receive my reward?
• What do I do if I can't find my reward in my email?
See all 9 articles

Drop for Chrome

• What is Drop for Chrome?
• Does Drop only Support Chrome?
• How do I install Drop for Chrome?
• How do I earn points on Drop for Chrome?
• Why are my points displaying an estimate?
• How do I know if Drop for Chrome is working?
See all 8 articles

Troubleshooting

• Basic App Troubleshooting

Terms of Service, Security & Privacy

• How secure is Drop?
• Is Drop PCI compliant? How does that affect me?
• What information does Drop collect about me?
• How does Drop use my information?
• What is your Privacy Policy?
• Why do I see a "Maintenance fee" of 2,500 points?