Here are some basic troubleshooting measures that often help clear up small problems members experience in the app from time-to-time:
1. Check the App Store or Google Play Store for an app update
2. Restart your Drop app
3. Restart your device
4. Check if your device is in power-saving/low battery mode.
5. Check your WiFi connection, and see if Drop performs better off of WiFi
We're constantly improving the app to provide a more seamless experience for our members. If you're encountering a few hiccups, check for an update on your designated app store.
For iOS users, you can follow this Apple article that'll walk you through how to locate an app update, and for Android users, you can follow this article.
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Still need help? Reach out to Customer Support:
Click My Drop in the app (bottom right)
Click the Menu in the top left corner → click Help
You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created