If your gift card isn't being accepted, it is likely one of two situations:
1. You are using an old gift card you have redeemed through Drop. We recommend getting in touch with our Support Team, who can resend your most recent redemption of that reward to the top of your inbox.
2. There is an issue with the gift card itself. For these circumstances, we recommend getting in contact with the Support team of the brand your gift card is for.
--
Still need help? Reach out to Customer Support:
Click My Drop in the app (bottom right)
Click the Menu in the top left corner → click Help
You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created