In order to protect your privacy and security, Customer Support does not have access to your order/signup information.

Common reasons why you may be asked for additional details about your purchase:

1. Confirm the date and time of purchase

Point rates can vary depending on the date - sometimes there will be a boost on the offer! To ensure we're awarding you the correct amount of points, we may request screenshots and/or invoices to verify the date and time on which you made your purchase or signup.

2. To verify the steps of the offer were fulfilled

Each offer has a set of instructions or terms & conditions. We may request screenshots and/or invoices to ensure each of these steps has not been missed.

3. To confirm the subtotal of your order

For Shop offers, Drop points are awarded on the subtotal only. Taxes, fees, or any discounted dollar amount cannot earn points. We may request screenshots and/or invoices to verify the full cost breakdown and to ensure no unsupported discounts were used.

This process is put in place because we want to ensure that our members are awarded correctly.

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Still need help? Reach out to Customer Support:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created