To delete your Drop account, please reach out to our Support team (instructions below). Once your account is deleted, all of your information will be scrubbed from our systems, erasing all of your information permanently. Points from your account will also be deleted and cannot be retrieved. For more information about our Privacy Policy click here.

Through the app:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created

Via email:
Send us a message at [email protected] with your request and reason for closing the account. Feedback is welcome!