To do this, you will need to have 2-Factor Authentication (2FA)turned on. This is to ensure that you, the Drop account holder, are the one making the changes.

Turn on 2-Factor Authentication (2FA):
👤​ My Drop (bottom right), then tap the menu at the top left
​⏬ Scroll down to "Two-Factor Authentication"
📲​ Enter your mobile number (it must be a number that can receive texts)
🔢​ Enter the verification code sent via text

Unlink a card:
👤​ My Drop (bottom right), then tap the menu at the top left
💳​ Linked Cards
🏦​ Choose the banking institution you'd like to unlink
⏩​ Unlink

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Still need help? Reach out to Customer Support:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created