Get in touch with your bank! They have full visibility to this information.

But we get it - remembering usernames and passwords can be difficult, especially when you have so many.

If you have to change your online banking credentials after contacting your bank, please use your new credentials to link the account.

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Still need help? Reach out to Customer Support:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created