We know connectivity issues can get frustrating - here are some common reasons why it happens:

1. There are ongoing improvements to your bank's online banking website.

This requires Plaid and Finicity to build support for these new features. Improvements are usually resolved within a matter of days, but if the connectivity issues persist, there may be a larger issue at hand.

2. There are changes to your banks' internal systems preventing third-party providers like Plaid and Finicity from syncing your accounts successfully.

Banks may undergo changes to their internal systems which temporarily block Finicity or Plaid from syncing transactions.

3. Multi-factor Authentication (MFA)

If you're constantly being asked to relink your card, it may be that your bank utilizes security questions as a form of MFA which expires after a session. A session will typically end after exiting the app, which may prompt you to repeat this process again.

--

Still need help? Reach out to Customer Support:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created