A Points Adjustment is an automated correction process within our backend system where points can be added or removed for factors such as returns, exchanges, or currency conversions.

This process aims to correct points that were previously applied, by adding or subtracting points to match what our partners have deemed as eligible.
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To see if adjustments have been made, scroll through your Points tab (top right, yellow button)

▶​ ​ A negative amount indicates points have been subtracted from your balance (i.e.: -500 pts)

▶​ A positive amount indicates points have been added to your balance (i.e.: 500 pts)

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Still need help? Reach out to Customer Support:

Click My Drop in the app (bottom right)

Click the Menu in the top left corner → click Help

You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created