If your card is linked but you're not earning points from transactions, it's possible that you're paying with funds from an account (checking, savings, credit) that is not active through your card.
To see which accounts you have active:
Go to the Card tab → click on the Cog icon in the upper left corner
Click on Your linked card
Under Linked accounts, you can turn on and off any accounts connected through your card
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Still need help? Reach out to Customer Support:
Click My Drop in the app (bottom right)
Click the Menu in the top left corner → click Help
You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created