Here at Drop, we constantly review and consider how we approach member security.
Your trust is paramount to us, and that means we must be clear on how we communicate and help you to ensure that using Drop is safe and fun for members.
Below, we list the ways that we communicate with you for Support assistance and what we will and will not ask of members to address questions and concerns.
The following is how Support communicates with you:
Drop Support communicates with members by email exclusively
We ask that members submit tickets through their Drop app for the best response time and security
We never use text or phone to contact you for support purposes
Setting up 2-Factor Authentication (2FA) can send you an anonymous text with a code, but we will never send you links via text by this method
When assisting a member with a Support request, we will ask for some or all of the following:
The email listed on your Drop account
The last 4 digits of a linked bank account
Receipts for purchases that you have questions about specific to your ticket
The phone number listed on your account
We will never ask for, and redact the following if sent to our support team:
Full bank account numbers
Passwords
Bank statements or records
Personal information that does not directly relate to a support ticket being investigated at your request
Your home address
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Still need help? Reach out to Customer Support:
Click My Drop in the app (bottom right)
Click the Menu in the top left corner → click Help
You’ll be directed to our Chatbot → follow the prompts, and a ticket will be created